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Frequently Asked Questions
Booking/Reservations
Insurance
Privacy & Security
How do I know if my booking has been confirmed?
When you have completed your booking with us, you should see a message informing you that your booking had been recorded. Our tour consultants will process your booking within the next working day and will either call you personally or send you an e-mail to confirm your booking.
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What should I do if I want to cancel the reservations?
If you need to cancel your reservations, kindly send us an e-mail or call our tour consultants at 6392 3392/ 6293 9622.
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What is the difference between Full Package and Land Package?
A Full package includes air tickets, hotel accommodation, meals and sightseeing as specified in the itinerary. A Land package includes all the above except air tickets. This is usually for passengers who have their own air tickets and wish to travel as per itinerary.
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What are seat-in-coach tours?
Seat-in-coach tours require only a minimum of two passengers to depart, without the need to fulfil a group size. The items covered by such tours will be listed in the itineraries. Please bear in mind that sometimes such tours will only include a local guide or the coach driver at the destinations you are travelling to. Most of the time, transfer to and from the airports or hotels are not included.
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What if I want to travel on the dates that are not listed on the website?
Our website will only list departure dates that are a month or so away. For other dates, please send us an e-mail or call our tour consultants at 6392 3392/ 6293 9622.
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Can I cancel my reservation?
Please call the hotline at 6392 3392/ 6293 9622 with the full details of your reservation.
Note that cancellation/change fees may apply depending on the conditions your have agreed to at the point of confirming the reservation.
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Can I change my personal particulars?
Yes. To be sure, please contact us for any of your changes.
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I have forgotten my passport expiry date. Can I still sign up?
Yes. Contact us and we will explain details to you..
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Is it safe to give my personal information to super-travels.com?
Your personal information is safe and confidential with super-travels.com. We have have a strict privacy policy whereby we do not sell, trade, or rent personal information to others.
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Why should I buy travel insurance?
You should consider buying travel insurance if you or someone in your immediate family has had a life-threatening illness or you travel frequently and for long periods (medical and/or evacuation policies). Purchase of travel insurance is strongly recommended with respect to unforeseen circumstances such as trip cancellation, personal baggage loss, personal accident, injury or illness.
To buy your travel insurance online, please print the insurance application form and send to us.
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